Digital Portal
General FAQ's
What is the Digital Portal, and how is it used with the OneBite Evolution System?
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The Digital Portal is an online platform that allows technicians and clinicians to upload digital records, including patient scans and OneBite Evolution cube records. The portal facilitates the articulation process by generating 3D print files or other necessary outputs.
How do I upload files to the Digital Portal for articulation?
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Files can be uploaded to the Digital Portal by logging in, selecting the appropriate patient case, and attaching the relevant digital files. Once uploaded, the portal processes the files and returns a 3D print file for articulation.
How does the Digital Portal handle the merging of multiple patient cases or records?
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The portal includes a feature that allows for the merging of multiple patient cases or records. This is useful when duplicate records are identified or when cases need to be consolidated for comprehensive treatment planning.
How does the Digital Portal manage the transition from digital to physical workflows?
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The portal provides tools for converting digital records into formats suitable for physical workflows, such as generating 3D print files. It also offers guidance on ensuring that the transition maintains the accuracy and integrity of the original digital data.
What are the support options available if I encounter a technical issue with the Digital Portal?
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Support options include accessing the online help center, contacting customer support via phone or email, and submitting a support ticket through the portal. Technical support is available to assist with any issues, from basic troubleshooting to complex inquiries.
Support and Information Request
If you have any questions or concerns, please submit a support ticket, and our team will be happy to assist you further.
